Templates – Make your alarm messages easily understood

Alarm messages in HW group devices carry their legacy. They responded to the needs of early users of HW devices, who were mostly IT experts with their specific point of view. Historically, the SensDesk portal followed the same philosophy.  However, nowadays users need the option to create messages that are user-friendly and clearly point to the problem at the first glance. At the same time, it is necessary to maintain backward compatibility. To address this, alarm messages sent by the SensDesk portal can now be customized with Templates.


The following are examples of using the tokens in various types of alarm messages. If you need another variable or are facing problems composing a message you need, please support [at] hwg [dot] cz (subject: Templates) (contact us)

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